How ordering, payment and returns work

Cover Solid LLC is a US company. There is no order history or volume forecast to show yet. We pay for each order when we place it, so we ask for no credit.

Each customer order becomes a purchase order that our system sends you automatically, by email, CSV file or API. Orders are never entered by hand, so we need one of those three. Each purchase order lists the SKU, the quantity and the ship-to address. Please confirm it within one business day. If we hear nothing, we chase once by email, then cancel the order and refund the customer. Tell us your same-day cut-off time along with your handling time. If you can ship only part of an order, or an item is backordered, tell us before you ship so we can ask the customer. Orders should ship blind: the packing slip carries no supplier invoice or pricing.

We validate the address before the purchase order goes out. If it still fails, or the customer asks for a change or cancellation, we email you. Until you confirm shipment, you hold the order and tell us if it is too late to stop. We correct a bad address with the customer and send you the fix. A parcel returned to you because we passed on a wrong address is ours to pay for; one returned because of a packing or carrier error is yours.

Quote your price for a single unit of each SKU, with no minimum order quantity. We dropship one customer order at a time, so most purchase orders will be for one unit. Tell us in writing before a price changes, and how much notice you give. For stock, send a feed, a CSV file or an email whenever a SKU goes out of stock or is discontinued. If an order arrives for something you cannot ship, tell us and we will cancel or refund it with the customer.

Our starting position: you ship on your own carrier account and choose the carrier, and the freight is either built into the unit price or shown as its own line on the invoice. Tell us which. For oversized or multi-box items, give the number of boxes, their dimensions and the weight for each SKU, so we can set the customer's expectations.

Send a tracking number and carrier for each order by email, CSV file or API. If none arrives by the end of the business day after your stated handling time, we email your order contact. If that goes unanswered for another business day, we update the customer and may cancel the order.

Per order, in US dollars, at the moment we place the purchase order. We pay for each order when we send the purchase order, so you carry no credit risk on us. Your invoice covers that one order. We absorb chargebacks on orders you shipped correctly and on time. If the cause is a wrong item or a missed handling time, we will ask you to credit that order.

Your written return policy and warranty set the limits, and we handle the customer conversation. Send us the return address, who pays return shipping, whether you issue an RMA number, any restocking fee, and how you want damaged or wrong-item claims documented, such as photos and a time window. We collect the photos for defect and warranty claims and send them to you. Our starting position on money: we refund the customer once you confirm the return arrived, and you credit us at the same time. You own the claim for a parcel lost or damaged in transit, because you chose the carrier and packed the box.

We ask each supplier for the items below before we list anything.